Shipping policy

Last updated: October 26, 2026

Everything we sell is made to order. Nothing sits in a warehouse waiting. When you order, we stitch or print your piece just for you, check it, and send it your way. That takes a little longer than grabbing something off a shelf, so here's exactly what to expect.

1. Where we ship

We ship to addresses in the United States only. We don't ship internationally.

Military (APO/FPO/DPO) addresses and US territories such as Puerto Rico: we ship wherever our production partner can deliver. If your address can't be shipped to, checkout will tell you. Delivery to these addresses can take longer, and some shipping options may not be available.

2. How long it takes

Your delivery time is production time + shipping time. Both are counted in business days: Monday to Friday, not counting holidays. The day you order doesn't count.

Step	Typical time
Production (embroidery or print)	2–5 business days
US Standard shipping	3–4 business days after production
US Express shipping (only on some items, when offered at checkout; a phone number is required, and it isn't available for PO boxes or military addresses)	1–3 business days after production

So for most US orders, plan on about 5–9 business days from order to doorstep with Standard shipping, or about 3–8 business days with Express.

Ordering for a specific game, birthday, or weekend? Order early. We can't rush thread.

These are typical ranges, not guarantees. Busy season (roughly mid-November through December), big game weeks, carrier delays, and weather can all add time. If something will be noticeably late, we'll let you know.

3. Shipping costs

Shipping is calculated and shown at checkout, before you pay, based on what's in your cart. Our US Standard shipping is a flat rate for each type of item in your order. The rate doesn't go up if you order more than one item of the same type. If your order has items of different types, their rates are added together.

Item type	US Standard flat rate
Tees, tanks, crop tops, shorts and sports bras	$4.95
Hoodies and half-zip pullovers	$8.79
Hats, caps, beanies and bucket hats	$4.69
Backpacks	$10.89
Pin buttons	$4.69

Some hats and beanies can also ship by US Express for $11.99, when your whole order qualifies. If Express is available for your order, you'll see it at checkout.

If the price at checkout is different from this table, the checkout price is the one that applies.

4. Orders may arrive in more than one package

Different items are made in different places, and hats, caps and backpacks always ship in their own packages. If part of your order shows up, the rest is on its way. Each package gets its own tracking, and the shipping total you see at checkout already covers every package.

5. Carriers and tracking

Orders ship with carriers such as USPS, UPS, FedEx, DHL or Asendia, depending on where it's going and the shipping method. When your order leaves production, we'll email you a tracking link. Tracking usually starts updating within 24 hours of shipping.

6. Check your address

Please double-check your shipping address at checkout. We ship to the address you enter.

Need to change it? Email us at support@aiwdife.com as soon as possible with your order number. We can usually update the address until the order ships, but not after.
Wrong or incomplete address: If a package comes back because the address was wrong or incomplete, or because nobody picked it up, we'll contact you. We can reship it once you pay the new shipping cost. Returned packages that go unclaimed for 30 days may be donated.

7. Order changes and cancellations

Need to cancel or change something? Email support@aiwdife.com as soon as possible with your order number. If your order hasn't gone into production yet, we'll cancel it for a full refund, including shipping. Once it's being made, we can't cancel it, because it's made just for you. Address changes are usually possible until it ships. (See section 6 for address details.) See our Refund Policy for details.

8. Lost, late, or "delivered" but not received

Late or stuck? If tracking hasn't moved in a while, or your order is past its estimated delivery date, email us with your order number.
Lost package? Report it within 30 days of the estimated delivery date. If the carrier confirms it's lost, we'll send a free replacement or give you a refund.
Marked delivered but not there? We know how frustrating that is. First, check with neighbors, your building's mailroom and your local post office. If it still hasn't turned up, please contact the carrier directly. Once tracking shows a package as delivered, the carrier is the one who can investigate, so we aren't able to replace or refund it. We're still happy to help: email us with your order number and we'll send you the tracking details and anything else you need for your claim with the carrier.

9. Damaged, misprinted or wrong items

If something arrives damaged, misprinted, defective, or isn't what you ordered, see our Refund Policy. You have 30 days from delivery to tell us, and we'll make it right.