Refund policy

Last updated: October 26, 2026

The short version

Every AIWDIFE piece is made just for you, after you order it. So we don't take returns or exchanges for wrong size, wrong color, changing your mind, or "it looked different on my screen."

If we messed up, we'll make it right.

1. What we don't take back

Because each item is made to order, we don't offer returns, exchanges or refunds for:

Changing your mind or no longer wanting the item
Ordering the wrong size, or the item not fitting the way you hoped
Ordering the wrong color or style

Check the size chart on each product page before you order. Measure twice, eat once. Not sure about sizing? Email us before you buy and we'll help.

2. What we will fix: free replacement or refund

Within 30 days of delivery, we'll send a free replacement, or a refund if a replacement isn't possible or you'd rather have your money back, if your item:

Arrives misprinted or mis-stitched: the design is noticeably wrong, crooked, smudged, incomplete or in the wrong spot
Is defective: a flaw in the garment or product, such as holes, a broken zipper, seams coming apart, a loose or broken stitch, or a print that's peeling or cracked on arrival
Arrives damaged in shipping
Is the wrong item: a different product, size, color or design than what's on your order confirmation
Is lost in transit: for lost packages, the 30 days starts from the estimated delivery date. See our Shipping Policy.

Small variations are normal with made-to-order gear and aren't defects. These include slight differences in thread or print color from what you see on screen, and minor differences in design placement.

3. How to report a problem

Email support@aiwdife.com within 30 days of delivery (or of the estimated delivery date, for lost packages).
Include your order number, a short description of the problem, and clear photos that show the issue and the label or tag. If several items have the same problem, one photo of them together works.
We'll reply as soon as possible.

Most claims don't require you to send anything back. If we do need the item back, we'll tell you and cover the return shipping.

We can't accept claims after these deadlines.

4. What we don't cover

Wrong size or color ordered, or a change of heart
Normal wear and tear, or damage from washing or drying against the care instructions (hot dryer + prints = sadness)
A wrong or incomplete shipping address entered at checkout, or a package nobody picked up. We'll reship it once you pay the new shipping cost.
Packages that tracking shows as delivered. Please contact the carrier, and we'll gladly send you the tracking details for your claim. See our Shipping Policy.
Claims made after the 30-day deadlines above

5. Canceling an order

Need to cancel or change something? Email support@aiwdife.com as soon as possible with your order number. If your order hasn't gone into production yet, we'll cancel it for a full refund, including shipping. Once it's being made, we can't cancel it, because it's made just for you. Address changes are usually possible until it ships.

6. Refunds

Approved refunds go back to your original payment method.
We issue approved refunds within 5 business days of approval. After that, your bank or card issuer may take some extra time to post it to your account.
Your original shipping cost is refunded when the problem was ours, and when we cancel your order before it goes into production.